How can we help?
Step-by-step guides for every part of Conduit TEM, from your first bill to month-end exports.
Getting started
Set up your organization, invite your team and read your first bill.
The bill inbox
Have your carriers' bills arrive by email, with notes for each Canadian carrier.
Company, people and history
Locations, cost centres, the people who use each line, and importing what you already have.
Findings and savings
What each finding means, disputes and credits, contracts and carrier orders.
Account management
Upgrades and renewals, high-usage alerts, travel passes, your requests and proposals, and your account manager.
Approvals and payments
Approval flows, cover while away, payments and the handoff to accounts payable.
Accounting and budgets
GL coding, the journal, QuickBooks Online and Xero exports, and budgets.
Reports and decks
Reports, saved and scheduled reports, slide decks and exports.
Cloud spend
AWS, Azure and Google Cloud costs beside your telecom spend: importing cost files, placing spend and the findings.
Plans, billing and security
Your plan and its limits, two-step verification, roles and scopes.
FAQ and troubleshooting
Fixes for the questions we hear most.