Account management
Upgrades and renewals, high-usage alerts, travel passes, your requests and proposals, and your account manager.
- Upgrades and renewalsSee which lines can take a new device, which contracts end soon and which lines nobody uses, each with what to talk about, then export it or add it to a business review deck.
- High-usage alertsSet the data, roaming and overage levels that matter to your organization; bills that cross them raise findings and email the people who turned the alert on.
- Travel passesAsk for a travel pass or roaming add-on before a trip, from Inventory or the employee self-service page; it becomes a draft order and goes straight to your account manager.
- Your account managerName the person who looks after your carrier accounts, so travel passes reach them directly and they hear every Monday about lines moved to another location or cost centre.
- Track your requests and proposalsFollow every new line, upgrade, plan change and travel pass your people ask for, and accept or decline the proposals your account manager shares with you.