FAQ and troubleshooting
Fixes for the questions we hear most.
- A bill failed to readFind out why a bill shows Failed on the Bills page, retry it, and what to try when it keeps failing.
- The totals don't matchFix a bill whose lines don't add up to its current charges or total due, so the blocking item clears and you can post it.
- I uploaded the same bill twiceUnderstand how Conduit TEM spots duplicate bills, what the Duplicate card and the possible-duplicate warning mean, and what to do about each.
- I emailed a bill in, but it isn't showingTrack down a bill you forwarded to your bill inbox. Check the address, the attachment and the inbox's Recent emails to see what happened to it.
- Common questionsQuick answers about supported carriers and files, data security, who sees what, using Conduit TEM on a phone, and what it costs.