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I uploaded the same bill twice

Understand how Conduit TEM spots duplicate bills, what the Duplicate card and the possible-duplicate warning mean, and what to do about each.

In the app:Bills

On this page

Bills often arrive more than once: someone uploads a PDF that was also emailed in, or two colleagues upload the same month. Conduit TEM catches this so the same charges never count twice in your spend.

"Uploaded before, skipped as a duplicate"

If you upload a file that's exactly the same as one already in Conduit TEM, it isn't processed again. You'll see a message like "Bell_Mobility_Jul2026.pdf was uploaded before. Skipped as a duplicate." and a Duplicate card on the upload page that says "This file was already uploaded."

Nothing else happens and nothing counts twice. The bill from the first upload is on the Bills page as usual.

The same applies to emailed bills: in Settings → Bill inbox, the email shows as Already received.

"Invoice … was already posted"

A different file can still be the same bill, such as a fresh download of a bill you've already posted. Conduit AI reads it, sees that the same invoice number on the same vendor account is already posted, and stops. The Bills page shows a Duplicate card with the message "Invoice … was already posted."

A Duplicate card on the Bills page with the Open existing button
A Duplicate card on the Bills page with the Open existing button

Select Open existing to compare. There's nothing else to do; the posted bill stays as it is.

"An invoice with number … already exists for this account"

If the earlier copy hasn't been posted yet, the new one goes to review with a warning: "An invoice with number … already exists for this account (not yet posted). Posting this one will replace it."

  • If both are the same bill, post the one that reads best. Posting it replaces the other, so you end up with a single bill.
  • If they're genuinely different bills that happen to share a number, check the account number and billing period on both before posting. Contact us if a carrier really does reuse invoice numbers on one account.

Voided bills don't count

A bill that was voided is ignored when looking for duplicates, so a corrected copy of the same invoice is processed normally. Uploading the identical file that was voided is still skipped, because the file itself was seen before.

Two different bills from the same month?

That's not a duplicate. Carriers often send one bill per account, and a company can have several accounts with one carrier. Conduit TEM only treats bills as duplicates when the file is identical, or when the invoice number and the vendor account both match.